Humi Benefits & Benefits+ Terms and Conditions

Benefits+ services

Service Provider	Benefits+ is provided by Humi Soft Inc.
User(s)	The ‘User(s)’ for calculating the ‘per employee’ Fees for Benefits+ is the number of active employees assigned to a benefits plan on our platform in a monthly period.
Term and renewal	Benefits+ services are provided on a month-to-month basis. Either party may terminate by giving 30 days written notice to the other.
Fees	$5/month per employee Minimum Fee is $50/month
Our Responsibilities:	We will: process employee enrolments, profile changes, terminations and reactivation of benefits for rehires made in our Platform with the group insurance provider process employee change requests approved by you in our Platform with the group insurance provider process extension of benefits and leave of absences requested by you in our Platform with the group insurance provider complete relevant tasks in accordance with group insurance provider’s contract act promptly in the delivery of our services, including in cooperating with you to ensure we have all relevant information to perform the tasks relevant to the services retain signed enrolment forms or change forms in the Platform notify you promptly of any submission errors, data validation issues, or rejections from the group insurance providers work with group insurance providers to correct discrepancies, if applicable
Your Responsibilities:	You will: ensure any updates made to employee records (e.g., terminations, salary changes) in our platform by us are accurate and reflect true employment changes make necessary employment changes in our platform promptly to ensure timely reflection in benefit plan data (e.g., terminate employees as of their last working day) assign eligible employees to their benefit plan on our Platform to initiate their enrolment no later than 31 days after their effective date ensure only appropriate personnel have permissions to make changes in our Platform that trigger updates with the group insurance provider report any discrepancies to us within a reasonable period (e.g., 31 days from any effective change) You understand and accept the limitations of the Benefits+ service, including that we are not responsible for errors due to incorrect or delayed data input by the client or employee. You acknowledge that changes made in our Platform by you will be processed by us with the insurance provider without any additional confirmation.

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Benefits services

Service Provider	The Benefits brokerage and its services are provided by Humi Inc.
Term and renewal	The Agreement remains on foot until terminated by either party. Either party may terminate by giving written notice to the other with immediate effect, subject to the time frames or conditions set out in any applicable Agent of Record letter between us and you.
Our Responsibilities:	We will be responsible for: Providing access to a variety of group insurance providers and products across Canada Providing consulting and advisory services on your existing and alternative benefits products, with independence from the underlying group insurance providers Providing support during the implementation of the selected benefits plan, including coordination with the carrier, assistance with employee enrollment processes and providing admin and employee education Conducting strategic benefits planning, renewal analysis and negotiation advocating for the business Conducting plan audits and benchmarking analysis for plan competitiveness Supporting with claim escalations advocating for employees, where requested by the Customer Maintaining confidentiality when supporting employees with coverage inquiries Act in accordance with your instructions in engaging with insurance providers Hold and maintain the necessary licences required to perform the Brokerage Services We do not provide advice in relation to tax, accounting, regulatory or legal matters.
Your Responsibilities:	You will be responsible for: Providing complete and accurate information required for quoting, underwriting, and policy issuance Notifying Humi of any material changes to your business or employee structure that may affect coverage Cooperating with Humi by reviewing and approving benefits recommendations or plan selections within agreed timeframes Submitting enrollment and administrative documentation promptly Adhering to the eligibility, participation, and administrative guidelines set forth by the group insurance provider Executing all necessary agreements and documentation required by the group insurance provider Paying all premiums and fees due, including any late fees or penalties imposed due to late or non-payment, to the insurance carrier in a timely manner, as outlined in the group insurance provider’s agreement Ensuring employees receive accurate information regarding their benefits and enrollments including disseminating insurance carrier documents and notices to employees Notifying Humi promptly of any issues with service, claims, or coverage concerns so they can intervene or assist where appropriate Authorize us to communicate with service providers on your behalf, as is required to perform the Brokerage Services, including executing any required consent or authorization forms and ensuring they remain valid for the duration of the engagement Read all policies of group insurance providers carefully – no liability on Humi in relation to policy documentation.