Service Canada defines the Record of Employment (ROE) as the “single most important document used by employees to apply for Employment Insurance (EI) benefits. Service Canada will use this information on the ROE to determine whether a person is eligible to receive EI benefits, what the benefit amount will be, for how long the benefits will be paid and to ensure that no one misuses EI funds or receives benefits in error.”¹
With that in mind, you’ll want to make sure you’re properly storing these records!
If you’re switching payroll providers, you must have your previous payroll provider issue ROEs for every employee at the company. Your new payroll provider will not be able to issue ROEs for the time they were not your provider.